Frequently Asked Questions
Lounge Key
What is LoungeKey?
LoungeKey is a program providing access to airports' business lounges throughout the world; the access is granted to holders of the Travel+ cards (Travel Cards).
Thanks for the feedback
Answer was useful
What is required to use the LoungeKey service?
To use the LoungeKey service, a Travel+ card holder shall initially have his/her payment card registered on the dedicated website www.loungekey.com/jusanbank and obtain approval from the website. Thereafter, when passing to a business lounge, the card holder should inform the lounge personnel that he/she would like to enter it under the LoungeKey program, and should produce his/her payment card.
Thanks for the feedback
Answer was useful
May any one use my bank card to visit a business lounge?
Since the card is embossed, it authorizes only its holder to use the service. Furthermore, the card holder may bring his/her guests to the lounge. The number of guests depends on conditions of a particular business lounge (3-4 guests on average).
Thanks for the feedback
Answer was useful
I carry no card. May I use the LoungeKey using my ID?
To use the LoungeKey service, it is required to produce a payment card, which authorizes you to have an access to the business lounges under the LoungeKey program.
Thanks for the feedback
Answer was useful
Does the LoungeKey program provide for any services for accelerated airport procedures?
The LoungeKey program does not provide for any service for accelerated airport procedures.
Thanks for the feedback
Answer was useful
How many persons may a Travel card+ holder bring with himself/herself under the LoungeKey program?
The number of guests depends on conditions of a particular business lounge (3-4 guests on average).
Thanks for the feedback
Answer was useful
Where can I pay for LoungeKey?
The fee for each visit of the card holder and each guest under the LoungeKey program shall be written off from the card holder's account during the next reporting month. The Bank will write off the fee once it receives the relevant report stating the number of visits, from Mastercard. For this purpose, the card holder must ensure that the balance on his/her bank account is sufficient for the writing off.
The price is 27-30 US dollars per visit per person.
Thanks for the feedback
Answer was useful
Who should I contact, if I encounter problems with LoungeKey?
If the card holder eligible to participate in the LoungeKey program faces any problems, the Program has a round-the-clock Client Service Center. The Center's employees are proficient in several languages. The Service Center's telephone numbers are published on the program website www.loungekey.com/jusanbank.
It is possible to download a mobile application and find the required lounge, as well as get other requisite information through the LoungeKey website.
Thanks for the feedback
Answer was useful
How to find a business lounge participating in the LoungeKey program?
At an airport, it is possible to find business lounges by indicators with LoungeKey business lounges' logo. The information of each business lounge's location is also available on the website and mobile application:
- App Store
- Play market
Thanks for the feedback
Answer was useful
What services can I get at LoungeKey business lounges?
The services you can get are as follows: comfortable seats, access to the Internet (WiFi), TV, beverages and snacks, a shower, and air conditioning.
The services may differ at different business lounge under the LoungeKey program. The list of services available at a particular airport is published on the LoungeKey program website and mobile application.
Thanks for the feedback
Answer was useful
How can I learn the number of available free visits to the LoungeKey business lounges?
You can see the number of available free visits to the LoungeKey business lounges once you are registered on the LoungeKey website or mobile application.
Thanks for the feedback
Answer was useful
What is the price of a visit to a business lounge under the LoungeKey program, after all the free visit are used?
The price of a visit to a business lounge under the LoungeKey program is $27 - $30 per visit (or each additional guest); the price shall be written off directly from your card for each following visit after all the available free visits have been used.
Thanks for the feedback
Answer was useful
How shall be a year counted when calculating the free visits under the LoungeKey program?
When calculating the free visits under the LoungeKey program, a calendar year shall be used, from January 1 to December 31.
Thanks for the feedback
Answer was useful
How many lounges are engaged in the LoungeKey program? In what countries and cities?
Over 1,000 business lounges participate in the LoungeKey program; they are located in more than 300 cities of the world. It is possible to check the availability of a lounge at a particular airport using: 1. https://www.loungekey.com/en/visacisseeloungeprogramvp/our-lounges 2. LoungeKey appendix
Thanks for the feedback
Answer was useful
An error has occurred
For technical reasons, your application can not be accepted at this time, repeat the attempt later.
The application is accepted
Thank you, your application is accepted. Our manager will contact you very soon