Frequently Asked Questions
Western Union
What currencies are supported by the international Western Union money transfers?
Within Kazakhstan, funds may be sent and received solely in the US dollars. Money received from abroad may be issued within the RoK, and money transferred from Kazakhstan to any country of the world may be sent both in Tenge and US dollars.
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What countries can I sent money to via the Western Union international money transfer system?
The full list of countries covered by the Western Union international money transfer system is available on the website (Services - Money Transfers), or you can contact Jýsan Bank's Call Center at 7711 (all free from mobile phones).
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When will the money be received if sent via Western Union?
A Western Union money transfer shall be received within 5 minutes.
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What is the maximum amount that can be sent via the Western Union system?

The maximum amount that can be transferred via the Western Union system is 7,499.00 US dollars or its equivalent in Tenge. The maximum amount that can be issued is 9,999.00 US dollars or its equivalent in Tenge.

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Who shall pay the fees for a Western Union money transfer - the sender or the recipient?
It is only the sender who shall pay the Western Union money transfer fee.
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What is the period during which the recipient may come to receive the money transferred through the Western Union system?
Within 90 days.
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If the client enters erroneous data of the recipient when sending a Western Union money transfer, what should he/she do?
It is required to contact the branch where he/she has sent the Western Union money transfer from.
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May any third party acting on the basis of a power of attorney send/ receive a Western Union money transfer?
No Western Union money transfer transactions may be executed on the basis of any power of attorney.
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If the sender makes a Western Union money transfer in a certain currency, will the recipient be able to receive it in another one?
The recipient of a Western Union money transfer may receive the money in another currency, depending on the country of receipt. The currencies shall be converted at the Western Union exchange rate.
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Is it allowed to transfer money via Western Union to legal entities? Or receive the money sent by a legal entity through Western Union?
A Western Union money transfer may be sent to the other countries in favor of legal entities. In addition, money sent by legal entities from the other countries may be issued to individuals in Kazakhstan. Such legal entities the money may be sent to/ received from, shall have contractual relationship with Western Union.
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Is it possible to cancel any executed Western Union money transfer?
An executed Western Union money transfer maybe canceled. To cancel a money transfer, it is necessary to contact the branch the money transfer has been executed at.
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